Privacy PolicyEffective Date: 10 July 2025Thank you for visiting Storage Winelands (“Storage Winelands”, “we”, “our” or “us”). We respect your right to privacy and are committed to safeguarding the Personal Information¹ that you share with us. This Privacy Policy explains how we collect, use, disclose and protect your information when you visit our website, interact with us online or offline, or rent storage space from us (collectively, the “Pricing”).
1. Definitions
“Personal Information” means information relating to an identifiable, living natural person or an identifiable, existing juristic person, as defined in the Protection of Personal Information Act 4 of 2013 (“POPIA”). This includes your name, e‑mail address and telephone number.
“Processing” means any operation or activity concerning Personal Information, whether or not by automatic means.
2. Information We Collect
Category
Examples
Source
MandatoryContact InformationName, e‑mail address, mobile
or landline numberDirectly from you when you complete a web form, call us or visit our facilityYes – required to reserve or rent a unitDevice & Usage DataIP address, browser type, pages viewed, time spent, referring URL, cookiesAutomatically when you browse our websiteNoTransaction RecordsUnit number, rental dates, payment confirmationsGenerated when you rent a unitYes – to perform the contractWe do not knowingly collect information about children under 18.
3. How We Use Your InformationWe process Personal Information only for lawful purposes, including:Contractual necessity – to create and manage your rental agreement, respond to enquiries and provide customer support.Legitimate interests – to improve our website, prevent fraud, protect the security of our premises, and send you service‑related communications.Consent – to send marketing e‑mails or SMS messages about promotions or new facilities. You may withdraw consent at any time.Legal obligations – to comply with tax, accounting and law‑enforcement requirements.
4. Sharing and DisclosureWe never sell your Personal Information. We may share it:Service providers – vetted IT hosting, payment and marketing vendors who process data on our instructions and subject to strict confidentiality.Regulators or law‑enforcement – where required by law or to protect our rights, customers or property.Business transfers – if we merge, sell or reorganise part of our business, your information may be transferred as part of the transaction, subject to the same protections.
5. International TransfersOur primary servers are located in South Africa. If we transfer Personal Information outside South Africa (for example, to a cloud‑hosting provider), we will do so only where the recipient is subject to binding agreements or laws that provide an adequate level of protection as contemplated by POPIA.
6. Data SecurityWe employ reasonable administrative safeguards designed to protect Personal Information against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access, including:Secure Socket Layer (SSL) encryption for all form submissionsRole‑based access controls and multi‑factor authentication for staffRegular vulnerability scanning and backup procedures
7. Data RetentionWe retain Personal Information only for as long as necessary to fulfil the purposes set out in this Policy, or longer if required by law (e.g. 5 years for financial records).
8. Your RightsUnder POPIA (and, where applicable, the EU General Data Protection Regulation), you have the right to:Access – request confirmation of whether we hold Personal Information about you and receive a copy;Rectify – request correction of inaccurate or incomplete data;Erase – request deletion of data that we are not legally obliged to keep;Object / Restrict – object to or request restriction of certain processing activities;Portability – receive your data in a structured, commonly‑used format;Lodge a complaint – with the Information Regulator (South Africa) at complaints.IR@justice.gov.za.To exercise these rights, please contact us using the details in Section 11.
9. Cookies and Similar TechnologiesOur website uses first‑party and third‑party cookies to:Remember your preferences;Compile aggregated statistics about site usage;Deliver targeted advertising via platforms such as Facebook.You can refuse cookies via your browser settings; however, parts of the site may not function properly.
10. Third‑Party LinksOur Services may contain links to external sites (e.g. Facebook). We are not responsible for the privacy practices or the content of those sites. Please review their policies before providing Personal Information.
11. Contact UsIf you have any questions about this Privacy Policy or our privacy practices, please contact:Storage Winelands (Pty) Ltd
Attn: Privacy Officer
123 Winelands Storage Park, Stellenbosch, 7600, South Africa
Tel: +27 21 000 000
E‑mail: privacy@storagewinelands.co.za
12. Changes to This PolicyWe may update this Policy from time to time. The “Effective Date” at the top indicates when revisions came into effect. If changes are material, we will notify you (e.g., via e‑mail or website banner) and, where required, obtain your consent.¹ Capitalised terms are defined in Section 1.
